Frequently Asked Questions
Frequently Asked Questions
We hope you find the answers you are looking for, but if not please don't hesitate to contact us at firstname.lastname@example.org
COVID-19 Update (Coronavirus):
We are still able to fulfil online orders at this time.
Please note we are following government guidelines to keep us all safe. No one will be working who has any symptoms and there is only one person dispatching orders at a time.
Royal Mail are under extreme pressure and are experiencing occasional delays in some areas of around a week - please use our Tracked services if you wish to track every step of your parcels progress. Royal Mail have also adjusted their delivery guarantees so please be patient during this turbulent time.
International orders are experiencing considerable delays due to the disruption in flights.
How long will my order take to arrive?
Please read COVID-19 update first.
Please add BOTH the dispatch time AND the estimated delivery times together to estimate how long your parcel will take to arrive to you.
Orders are dispatched from the UK within 1-2 working days.
UK orders with Royal Mail take between 1-2 working days to arrive once dispatched for First Class and 2-3 working days for Second Class. These are Royal Mails time frames, not ours.
International orders normally take between 3-7 working days to arrive once dispatched. America is normally 5-6 working days, and countries (such as Austrailia) that are further away can take up to 10 working days or longer.
How much is shipping?
£3.50 for Royal Mail Second Class
£4.50 for Royal Mail First Class
£5.00 for Royal Mail Tracked 48 (usually 2 days but up to 3 days)
£5.75 for Royal Mail Tracked 24 (usually next day but up to 2 days)
£12.50 for Royal Mail Tracked
Orders cost £14.95 to ship and are tracked. Unfortunately, this is just a flat rate for all other countries outside the UK. We cannot offer individual prices for each country at the minute, but we are working on it.
I’ve noticed my shipping address is incorrect, what can I do?
Please contact us as soon as possible at email@example.com
Unfortunately once the order has been dispatched, we cannot change the address and you will be charged for the postage again if you still require your order. You can request a refund but this will be for the total amount of goods minus the postage costs.
Who pays customs charges?
International customers are responsible for any custom charges they incur. We have no control over these charges and cannot advise you on your countries policies or taxes for receiving goods from another country.
How do you apply nail glitter?
For tips on applying our nail glitter please click this link here.
How do you apply nail crystals?
For advice on applying nail crystals please click this link here.
How do you apply chrome powder and chrome flakes?
For guidance on the application of chrome nail products please click this link here.
Are your glitters mixed with anything?
No our glitters are loose nail glitter and doesn't include anything else like gel or acrylic in the mix of glitter. You will only find pure glitter in our jars making our glitter suitable to add to your own favourite brand of gel or acrylic. For tips on how to apply nail glitter please click here
Can I return an item?
Yes absolutely. We want you to love our products as much as we do and if you are not entirely happy with any product purchased from us, for any reason, just pop it back in the post, unused and in the same condition you received it. Once we've received it, we will refund you the product cost. Postage for delivery and return is at the customer's cost.
If any product is defective or not as described, then we will pay the costs of delivery to you and returning it to us by Royal Mail.
If you wish to return an item, please inform us within 2 working days of receipt of goods, and return within 10 working days fully insured and either signed for or tracked.
What are your glitters suitable for?
All our glitters are suitable for all nail art application.
The glitters we sell are of high quality and made of polyester flakes. They have been coated with pigments (rather than the dyes used on craft glitter) and are generally solvent and UV resistant. They are non-toxic and meet EU requirements. All our glitters are safe to be worn on the skin but we recommend you keep any glitter away from eyes.
Are your crystals swarovski?
No, our crystals are not swarovski. They are high quality glass crystals that keep their shine for weeks.
Who do you share my details with?
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with .