Frequently Asked Questions
Frequently Asked Questions
We hope you find the answers you are looking for, but if not please don't hesitate to contact us at email@example.com
How long will my order take to arrive?
Please add BOTH the dispatch time AND the estimated delivery times together to estimate how long your parcel will take to arrive to you.
Orders are dispatched from the UK within 1-2 working days.
UK orders with Royal Mail take between 1-2 working days to arrive once dispatched for TRACKED 24 and 2-3 working days for TRACKED 48. These are Royal Mails time frames, not ours.
International orders normally take between 3-7 working days to arrive once dispatched. America is normally 5-6 working days, and countries (such as Austrailia) that are further away can take up to 10 working days or longer.
How much is shipping?
UK orders cost £3.95 for Royal Mail Tracked 24 and £5.50 for Royal Mail Tracked 48.
Orders to the United States are £10.10 for Royal Mail Tracked and Signed.
All other international orders cost £12.95 to ship and are tracked. Unfortunately, this is just a flat rate for all other countries outside the UK. We cannot offer individual prices for each country at the minute, but we are working on it.
I’ve noticed my shipping address is incorrect, what can I do?
Please contact us as soon as possible at firstname.lastname@example.org
Unfortunately once the order has been dispatched, we cannot change the address and you will be charged for the postage again if you still require your order.
International customers are responsible for any custom charges they incur. We have no control over these charges and cannot advise you on your countries policies or taxes for receiving goods from another country.
I'm a salon/professional nail technician, do I get discount?
Yes we offer 10% to all orders over £200 - just enter the discount code PRO10 at the checkout.
Can I return an item?
Yes absolutely. We want you to love our products as much as we do and if you are not entirely happy with any product purchased from us, for any reason, just pop it back in the post, unused and in the same condition you received it. Once we've received it, we will refund you the product cost. Postage for delivery and return is at the customer's cost.
If any product is defective or not as described, then we will pay the costs of delivery to you and returning it to us by Royal Mail.
If you wish to return an item, please inform us within 5 working days of receipt of goods, and return within 10 working days fully insured and either signed for or tracked.
What are your glitters suitable for?
All our glitters are suitable for all nail art application.
The glitters we sell are of high quality and made of polyester flakes. They have been coated with pigments (rather than the dyes used on craft glitter) and are generally solvent and UV resistant. They are non-toxic and meet EU requirements.
Are your crystals swarovski?
No, our crystals are not swarovski. They are high quality glass crystals that keep their shine for weeks.